Teagasc Launch Customer Service Charter
“The provision of quality service to our customers and the public in general is a priority for Teagasc”, stated Mr. Jim Flanagan, Director, Teagasc, at the recent launch of its Customer Charter and Customer Service Action Plan.
While Teagasc had always focused on quality of service it had, he said, decided to review and enhance how it provided its services. This resulted in the preparation of a Customer Charter and Customer Service Action Plan.
The Customer Charter provides written commitments on the standards of Teagasc service to customers which are broadly based on the principles underpinning the delivery of quality customer services in the Public Service generally. “We aim to delivery high quality services at all times and we welcome feedback from customers on how we can improve our services to them” stated Mr. Flanagan.
The Customer Service Action Plan outlines special measures Teagasc intend to take to ensure that the commitments in its Charter are met.
The Teagasc Director said that the agri-food sector is entering a period of significant change following the recent radical reform of the Common Agricultural Policy, including the introduction of the decoupled single farm payment and the liberalisation of world trade. There is also a shift in consumer attitudes toward food choices, food quality and safety. “Teagasc is refocusing its services to meet these new challenges and the quality of its service will be the key to future success and customer satisfaction” said Mr. Flanagan.
Mr. Flanagan went on to say that a highly trained and motivated staff is vital to deliver quality service. The organisation is, he stated, “very fortunate in having staff of the highest calibre”. The Charter and Action Plan has been prepared in consultation and input from staff. “I am confident therefore”, he stated “that our customers will benefit from the ongoing improvement of our services as outlined in our Customer Service Charter”.
At the Launch of the Customer Service Charter and Action Plan were: Back Row l to r: Mr. Tom Kirley, Director of Administration, Mr. Peter Seery, Director of Operations, Management Services; Front Row l to r: Dr. Tom O’Dwyer, Chairman Teagasc and Mr. Jim Flanagan, Director Teagasc.
Ends
Issued on behalf of Teagasc by
Larry O’Loughlin, A/Head, Public Relations Department
Tel: 059 9183408; 087 2562434; Email: loloughlin@hq.teagasc.ie
